Retail Security

4 Day Course Certificated by TTS Training

Course Brief:

For those currently working as a Retail Security Guard or those wishing to begin working as a Retail Security Guard. On successful completion of the course, and passing the required examinations, delegates will be able to apply for an SIA licence to work as a Security Guard.

In order to apply for an SIA licence, delegates must complete and pass both units. If successful you will achieve a level 2 award in Security Guarding.

Course Content:

Unit 1 Roles and Responsibilities

  • Role and Responsibilities
  • State the Retail Security Officer's Conduct and Dress
  • Access Control
  • Searching
  • Concealment Methods
  • Opportunity and Concealment
  • Security and Emergency Systems
  • Fire Awareness
  • Health and Safety
  • The Law
  • Emergencies
  • Customer Care and Social Skills
  • Communications and Reporting

Unit 2 Communication and Conflict Management

  • Communication Skills
  • Self Awareness
  • Avoiding Conflict
  • Effective Communication and Customer Service
  • Recognising High Risk Conflict
  • Resolving Conflict
  • Learning from Conflict

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Head Office
Tedco Busines Works
Henry Robson Way
South Shields
NE33 1RF
Phone : 0871 246 4950
Fax: 0191 427 4641
Regional Offices
Longcroft House,
2-8 Victoria Avenue,
London, EC2M 4NS
Cornwall buildings,
45 Newhall Street,
Birmingham B3 3QR
Unit 7,
Brooklands Court,
Leeds, LS11 5HL
Glasgow Business Centre,
11 Somerset Place,
Glasgow G3 7J
SIA Register of Approved Contractors       

Tyne Tees Security Limited holds SIA approved contractor status for the provision of Security Guarding and Keyholding services.