Quality Contract Management

We are a quality driven company and have attained and successfully maintained, via the British Standard Institute, the quality standards BS EN ISO 9001:2008 for all disciplines:

  • Manned Guarding
  • Mobile Patrols
  • Keyholding

Tyne Tees Security Limited holds SIA approved contractor status for the provision of Security Guarding and Keyholding services.

The company is accredited to CHAS, Constructionline and Achilles.

The ACS Standard encompasses all aspects of a security provider’s operation. It takes a holistic view of how well an organisation is managed and an approved organisation must demonstrate to an independent assessor, on an annual basis, that it has met defined standards.

ACCOUNT MANAGEMENT

Our Management approach:

  • Carry out a detailed site review.
  • Provide an Open Book costing proposal.
  • Provide a full Site Assessment report.
  • Assign a Key Account Manager.
  • 24hr Contract Support.
  • 24hr Quality Auditing.
  • Draft a detailed Standard Operating Procedure (SOP).
  • Establish a Service Level Agreement (SLA).
  • Set out Key Performance Indicators (KPI's)
  • Provide Continuous Improvement Planning
  • Set out weekly / monthly reporting requirements
  • Hold quarterly training refreshers
  • Hold formal quarterly business review meetings.

SUPPORT

Housed within our BS 5979 Category 2 RVRC is the Manned Guard Operations Centre. This facility is in place to manage and support exclusively our Guarding Services Operation. Our 24hr Controllers and Scheduling Officers ensure that all of our Security Teams on assignment receive 24hr support in the following areas:

  • Rostering
  • Relief cover
  • Hourly check calls
  • Mobile Supervisor support
  • Police Support
  • Uniform / Material dispatch
  • Personnel / Payroll queries

Senior Operations Managers are on duty 24hrs to provide management direction / support and to ensure Quality Audits of locations are conducted randomly.

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Head Office
Tedco Busines Works
Henry Robson Way
South Shields
NE33 1RF
Phone : 0871 246 4950
Fax: 0191 427 4641
Regional Offices
 
North
Unit 7, Brooklands Court
Leeds LS11 5HL
Phone : 0871 246 4950
Fax: 0191 427 4641
South
Longcroft House
London, EC2M 4NS
Phone : 0871 246 4950
Fax: 0191 427 4641
Scotland
Glasgow Business Centre
11 Somerset Place, Glasgow, G3 7J
Phone : 0871 246 4950
Fax: 0191 427 4641
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