Conflict Management

2 Day Course Certificated by TTS Training
OR 1 Day Bespoke Course. Certificated by TTS Training

Course Brief:

This course will help you to understand and develop the confidence and skills required to help you communicate and deal safely and effectively with the conflict that will inevitably happen in your role.

This TPG course looks at four main areas:

  • Avoiding Conflict & Assessing Risk
  • Defusing Conflict
  • Resolving Conflict
  • Learning from Conflict

Course Content:

Conflict Management

  • Communication Skills
  • Channels of Communication
  • Self Awareness
  • Dynamic Risk Assessment
  • Managing Customer Expectations
  • Avoiding Conflict
  • Attitude and Behaviour Cycle
  • Effective Communication and Customer Service
  • Recognising High Risk Conflict
  • Resolving Conflict
  • Learning from Conflict

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Head Office
Tedco Busines Works
Henry Robson Way
South Shields
NE33 1RF
Phone : 0871 246 4950
Fax: 0191 427 4641
Regional Offices
 
South
Longcroft House,
2-8 Victoria Avenue,
London, EC2M 4NS
Midlands
Cornwall buildings,
45 Newhall Street,
Birmingham B3 3QR
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Unit 7,
Brooklands Court,
Leeds, LS11 5HL
Scotland
Glasgow Business Centre,
11 Somerset Place,
Glasgow G3 7J
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